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Terms of Service

Last updated: February 9, 2026

1. Agreement to Terms

By accessing our website or using services provided by Synex AI Labs ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our website or services.

These Terms apply to: (1) use of our marketing website and consultation booking form, and (2) AI services and solutions we provide to contracted business clients under separate service agreements.

2. Description of Services

2.1 Website Services

Through our website, you can:

  • Learn about our AI solutions and capabilities
  • Submit consultation requests via our booking form
  • Access information about our services and policies

2.2 Client AI Services

For contracted business clients, we provide AI-powered solutions including but not limited to:

  • AI chat agents for customer support and engagement
  • Lead generation and qualification systems
  • CRM integration and automation services
  • Custom AI solutions tailored to business needs
  • Consulting and implementation services

Specific service terms, features, and pricing for contracted clients will be outlined in separate service agreements. We reserve the right to modify, suspend, or discontinue any aspect of our services with reasonable notice to affected clients.

3. Client Accounts and Registration

3.1 Account Creation

Contracted clients who use our AI services may be provided with accounts to access and manage their solutions. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information to keep it accurate
  • Maintain the security of your account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

Note: Submitting a consultation request through our website does not create a user account. Accounts are only created for contracted clients receiving our AI services.

3.2 Account Termination

We reserve the right to suspend or terminate client accounts for violation of these Terms, service agreements, fraudulent activity, or misuse of our services.

4. Acceptable Use Policy

You agree not to use our services to:

  • Violate any applicable laws or regulations
  • Infringe upon the intellectual property rights of others
  • Transmit harmful, threatening, abusive, or defamatory content
  • Engage in fraudulent or deceptive practices
  • Distribute spam, malware, or viruses
  • Attempt to gain unauthorized access to our systems or networks
  • Interfere with or disrupt the integrity or performance of our services
  • Collect or harvest information about other users without their consent
  • Use our services to compete with us or develop competing products

5. Intellectual Property Rights

5.1 Our Property

All content, features, and functionality of our website and services, including but not limited to text, graphics, logos, software, and AI models, are the exclusive property of Synex AI Labs and are protected by copyright, trademark, and other intellectual property laws.

5.2 Your Content and Data

Website Booking Data: You retain ownership of information submitted through our booking form. By submitting a consultation request, you grant us permission to use this information solely to respond to your inquiry and schedule consultations.

Client Business Data: Contracted clients retain ownership of their business data integrated with our AI services. By using our contracted services, you grant us a non-exclusive, worldwide, royalty-free license to use, process, and analyze your data solely for the purpose of providing and improving the contracted AI solutions, as outlined in service agreements and our AI & Data Usage Policy.

5.3 Feedback

Any feedback, suggestions, or ideas you provide to us regarding our services become our property, and we may use them without any obligation to you.

6. Payment and Billing

Submitting a consultation request through our website is free and does not obligate you to any payment.

For contracted clients purchasing our AI services, payment terms, fees, pricing, billing schedules, and refund policies will be detailed in separate service agreements. We reserve the right to change our pricing with reasonable notice to existing clients. You are responsible for all taxes, duties, and fees associated with your service agreement.

7. Service Level and Availability

While we strive to provide reliable and uninterrupted service, we do not guarantee that our services will be available at all times or error-free. We may perform maintenance, updates, or modifications that may temporarily affect service availability.

We are not liable for any disruption, delay, or failure of our services resulting from causes beyond our reasonable control.

8. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of our business relationship. This obligation survives termination of these Terms.

9. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • Our services will meet your specific requirements
  • Our services will be uninterrupted, timely, secure, or error-free
  • The results obtained from using our services will be accurate or reliable
  • Any errors in our services will be corrected

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNEX AI LABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability to you for all claims arising out of or relating to these Terms or our services shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or $100, whichever is greater.

11. Indemnification

You agree to indemnify, defend, and hold harmless Synex AI Labs and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your content or data

12. Dispute Resolution

Before pursuing formal legal action, you agree to first contact us to seek an informal resolution. We will attempt to resolve disputes in good faith. For contracted clients, specific dispute resolution procedures may be outlined in service agreements.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Synex AI Labs operates, without regard to its conflict of law provisions.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced with a valid provision that most closely reflects the original intent.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Synex AI Labs regarding the use of our services and supersede all prior agreements and understandings.

17. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Synex AI Labs

Email: admin@synexailabs.com

Website: www.synexailabs.com