Privacy Policy

1. Introduction

Welcome to Synex AI Labs. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in two distinct contexts:

• This Website: Our marketing and booking website (synexailabs.com) where you can learn about our services and submit consultation requests
• Our Client Services: The AI solutions and services we provide to contracted business clients

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information Collected Through Our Website

When you submit a consultation request through our booking form, we collect only the information you explicitly provide:

• Name and email address
• Business name and website URL
• Service interest (which AI solution you're interested in)
• Optional message describing your needs

Important: Our website does not automatically collect IP addresses, browser data, device information, or use cookies or tracking technologies. We only collect the information you voluntarily submit through the booking form.

2.2 Information Collected Through Client Services

When you become a contracted client using our AI services, we may collect additional information depending on the services deployed:

• Account credentials for service access
• Business information and use case requirements
• Payment information (processed securely through third-party payment processors)
• Data you choose to integrate with our AI systems (customer interactions, CRM data, etc.)
• Usage analytics for the AI services we provide to you
• Information necessary to deliver and optimize your contracted AI solutions

3. How We Use Your Information

3.1 Website Booking Data

Information submitted through our website booking form is used solely to:

• Respond to your consultation request
• Schedule and conduct initial consultations
• Understand your business needs and recommend appropriate services
• Follow up regarding your inquiry

We do NOT use website booking data for: AI training, behavioral analytics, automated marketing campaigns, or third-party advertising.

3.2 Client Service Data

For contracted clients using our AI services, we use data to:

• Provide, maintain, and improve the contracted AI solutions
• Customize AI performance for your specific business needs
• Provide technical support and troubleshooting
• Monitor service performance and usage analytics
• Train and improve AI models as outlined in service agreements (see our AI & Data Usage Policy)
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations and enforce agreements

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We use Supabase for secure database hosting. For contracted client services, we may use additional third-party service providers as necessary to deliver the agreed-upon AI solutions
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• With Your Consent: We may share your information with your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure data storage with reputable cloud providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your personal information
• Portability: Request transfer of your information to another service provider
• Withdrawal of Consent: Withdraw consent where we rely on consent to process your information

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

Our website does not currently use cookies or tracking technologies. We do not track your browsing behavior, collect device information, or use analytics tools on our website. You can use our website without any concerns about cookies or trackers.

For contracted client services, AI systems deployed for your business may use session management or authentication cookies as necessary for functionality. Any such use will be outlined in your service agreement.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: